High Performance Data Storage and processing
HPDS Corp has a team that focuses on presenting and elaborating on each HPDS product. More specifically, they do the following:
In addition to providing advice and support for product purchase, , HPDS provides after-sales services including the following :
In order to ensure that HPDS product users make the most out of each product and follow the best practices, HPDS Corp. providesprofessional courses to train technical personnel :
Customers can receive the support services they need by registering a ticket in this system at any hour of the day and night and follow up until the desired result is achieved. The capabilities of the HPDS CRM is as follows :
In order to improve the performance and productivity of the storage systems and prevent possible incidents, periodic visits (i.e., Preventive Maintenance or PM) are conducted for the customers on a regular basis and a comprehensive report containing the following items is prepared for the customers .
.jpg)
HPDS Corp. has a customer care unit to check the level of customer satisfaction with products and support services, and is responsible for measuring customer satisfaction. This unit continuously monitors customer satisfaction by examining factors affecting customer satisfaction and conducting correspondence. Also, the duties of this center are to register and follow up customer complaints until the issue is resolved .
In order to preserve the product better, the storage conditions are recommended as follows .
HPDS Corp is committed to providing maintenance and support services for its systems and providing hardware parts during the warranty period as follows .
All the components of all HPDS products have at least one year replacement warranty and three years technical service warranty from the time of purchase, and it is also possible to extend the warranty period upon the request of the users. For more information , read Product Maintenance Conditions (SOC) and Service Level Agreement (SLA) documents .
